Writing Samples

Click on the images to view that sample of work

User Guide Documentation Using MS Word,  I authored instructional documentation for Contact Center Managers on how to use a workforce management application.

Tools/ Methodology Used: Microsoft Word, Snagit,  Information Mapping

Release Notes 

I authored and distributed these release notes alongside an update for a Siebel Case Management software. The document succinctly details the specific changes, feature enhancements, and bug fixes included in the product update.

Standard Operating Procedure

This project involved developing a library of over 75 standard operating procedures and 20 quick start job aids for an enterprise resource planning (ERP) solution provider designed for small-to-medium transit agencies. The information was captured through interviews with subject matter experts, and reviewing system design and functional requirement materials to create content and organize it for the client's end users. The product’s comprehensive documentation library is highly regarded by end users and has become a key selling point for the software. 

*Additional samples are available upon request to verify proficiency in specific writing software and genres.