About me
I have accumulated decades of experience producing clear and easy-to-interpret documentation for individuals, government agencies, and industry-leading clients. I have a passion for taking complex technical jargon or capturing generational knowledge and translating it into simple written language and consumable deliverables that's easy for end-users and learners to rapidly access, and act upon.
Can I help you with producing top-notch technical documentation or managing instructional/training content development on your next project? My most common technical writing and authoring deliverables include:
- Business Requirements Document (BRD): documents the solution, the business needs of the client/business owners, and highlights the AS-IS and TO-BE state of the business
- Functional Requirements Document (FRD): documents the software’s functionality in detail that the application developers agree to provide
- System/Software User Guide: documents that explain and provide information on a software application’s composition, capabilities, or use
- Business Processes: documents that explain a series of actions which occur across several roles or between multiple individuals
- Standard Operating Procedures: documents that dictate the discrete steps to achieve an outcome, performed by a single individual
- Work Instructions: documents that are easily-referenced with detailed focus on completing a single task
- Policies: documents that establish enforceable rules or mandatory behaviors
- Guidelines: documents that recommend best practices or suggested behaviors
- Project-managed services for technical documentation or learning content development/design projects
- Dissertation research, editing and proofreading services
To discuss how I can help you with your top technical writing or instructional design needs, please contact me at 678-777-5803 or send an email to jody.caulton@gmail.com.
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