SUMMARY
A passionate technical writer and learning designer, dedicated to creating accurate, accessible, and compliant content through effective relationship building and collaboration—putting stakeholders at the forefront. Proven self-starter who can quickly adapt to evolving demands, with an overall goal of bridging the gap between people, processes, and technology and creating an immersive user experience.
SKILLS
- Project management and process management
- Technical writing
- Instruction design, audience analysis, and document design
- Agile and Lean processes
- Research
- Microsoft Office (Word, Excel, PowerPoint)
- Microsoft Project
- Visio
- Snagit
- Adobe Captivate
- Adobe Photoshop
- Adobe RoboHelp
Education
- Education Master of Education with a concentration in Instructional Technology and Adult Education,
Strayer University, Lithonia, GA - B.S. in Business Administration, University of Dayton, Dayton, Ohio
Professional Certifications
- PMI Project Management Professional (PMP) Certification
- Scrum Master Accredited Certified
- Six Sigma Green Belt Certification, Emory University
- Oracle Certified Expert, Siebel Customer Relationship Management (CRM) 8 Business Analyst
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